FAQ

The refurbishment process is different for each type of chair - however, generally, our refurbishment involves the following

+ The mechanism being cleaned down and the components being re-lubricated

+ Chair is stripped down, fully cleaned and resprayed using factory matching paint

+ Commonly worn-out parts replaced including the gas cylinder, lumbar pad ( where applicable ), seat foam, arm pads

Herman Miller designed the Aeron in 3 different sizes - Size A being the smallest, Size B being the medium and most common & Size C being the largest. To determine what size is best, you can refer to the guidelines below, contact a member of our team for advise, or arrange to try a chair before purchasing.

Yes, All our refurbished Aerons come with an industry leading 2 year warranty that covers you in the event a fault was to develop on your chair. For more info see our warranty policy

All our chairs are refurbished to the same high standard and to the same grade and condition no matter which chair you choose. Older models such as Aeron Classic undergo more extensive futureproofing and refurbishing but the cosmetic and mechanical condition will match those of iour newer chairs. All of our photos and images of our website have been taken of our own refurbished chairs and reflect the condition you can expect to recieve.

Aeron International is a UK based company. Chairs shipping inside the UK are all fulfilled via DPD Next Day with live tracking available on delivery day. Chairs shipping outside of the UK maybe partially or fully fulfilled by DPD or handed over to a domestic carrier in the country of destination. Select countries shipping is fullfilled via DHL or UPS. For specific shipping information add a product to basket and the shipping information for your country is generated. Note for customers importing chairs from outside of the UK import Duties are Applicable. See the FAQ on import duties for more info

Headrests & Replacement seats are shipped Via DPD in the UK, headrests are shipped via other carriers outside of UK. Other parts arent available for international delivery currently

We're always adding new countries to our shipping list. Your country not listed? Get in touch Currently we ship to the following countries

• United Kingdom - England - Scotland - Wales - Northern Ireland

• Republic of Ireland

• Denmark

• Norway

• Sweden

• Croatia

• Germany

• Belgium

• Latvia

• Spain

• France

• Finalnd

• Slovenia

• Netherlands

• Austria

• Czech Republic

• Poland

• Bulgaria

• Switzerland

• Italy

• Estonia

• Portugal

• Lithuania

• Sweden

• Guernsey

Most of our Refurbished & Used chairs are sold under the VAT Margin Scheme for Second Hand Goods. Therefore VAT is not shown with the price and will not need to be added to the price shown.

VAT registered customers will not be able to re-claim VAT on these chairs.

At times we may have some stock that would be eligible for VAT to be re-claimed. Please contact us to discuss further

Aeron International is a UK based company. This means exporting outside of the UK - products are subject to import duties / import VAT to the country your importing into. The import duties & taxes due will depend on the country of import, & value of the shipment. To get an estimate use the following https://www.simplyduty.com and use HS Code 9403 1051

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